Strategic Group is more than bricks and mortar. When a resident chooses to live in a building owned, operated, and managed by Strategic Group, they are choosing to live in a community complete with amenities, business, and lifestyle options.
Strategic Group is focused on creating great spaces where people can live their best lives. In our award–winning residential buildings, residents enjoy amenity-rich environments ideally located in the midst of thriving neighbourhoods. From the moment they sign their lease, our residents know they are in good hands with an owner and professional manager who treats them with gratitude and a spirit of service in every interaction.
Common areas such as rooftop patios or café-style lounges celebrate the multi-family lifestyle and encourages a vibrant, active environment for everyone. Our mixed-use developments bring some of the best retail options right to a resident’s doorstep, while also welcoming the surrounding community. Creative live-work arrangements give entrepreneurs the chance to build their dreams, while living right next door.
To further serve our residents, in July 2018 Strategic Fix underwent a complete facelift, making it a more valuable and beneficial issue-reporting tool for both our residents and tenants. With a self-login portal, residents and tenants can submit a service request, reserve a room, and receive building announcements and event notices from their Property Management team all on one screen. Our Building Operations team is now able to monitor and receive service tickets instantly by using a simple app on their mobile phones. This quick and simple process ensures every resident receives efficient and professional service whenever they discover something that needs to be fixed.
Strategic Group demonstrates Customer Service Excellence by:
- Majority of our residents and tenants use Strategic Fix as a reliable tool
- 225 positive residential service ratings, almost 80 per cent of these are five-star ratings
- More than half of all service tickets received are addressed within 48 hours“From setting an appointment for a viewing to signing my lease, it was all very easy. All of my questions were answered, and the Strategic Group team is very professional and prompt. There was fresh paint upon move-in and my apartment was very clean. It’s also very easy to get in touch with someone on the management team regarding maintenance requests using their online submission form. Aura is a well-maintained and managed building!”— April McMillan, Resident, Aura
Strategic Group was honoured to receive the award for ‘Retail/Mixed-use Development of the Year’ at the 2018 NAIOP Calgary REX Awards. The Awards celebrated the achievements of the real estate industry in Calgary, and the selection criteria focused on quality and performance, teamwork, collaboration, innovation, creativity, and community and environmental awareness.
One6 is a Strategic Group property that is recognized for its innovative approach to mixed-use retail and residential in a unique location. Creative leasing strategies, efficient designs, a rooftop amenity deck, and a social lounge all contribute to the property’s success and award-winning status.
Thanks to our unconventional ideas and enhancements of Strategic Fix, Strategic Group has created value in spaces that helps our current and future residents to live better!
For more information, please refer to the 2018 Annual Review.
Above photo: One6, 1528 16 Ave NW, Calgary, AB.